Frequently asked questions

Everything we get asked about our mushroom extracts, orders and returns, answered in one place. If your question is not here, email customerservice@longevitybotanicals.com and a person will reply.

Getting started

New here, or deciding between two products. Start with these.

I have never taken functional mushrooms before. Where do I start?

Pick the one mushroom that matches what you want most, and give it eight weeks.

A single mushroom tells you what that mushroom does for you, which a blend cannot. Every extract we sell is one ingredient, so adding a second one later is just a matter of adding the scoop.

Powder or capsules: which should I buy?

The same extract, at a different serving size. A level scoop of powder is 1.66 g. Three capsules are 900 mg.

Powder costs less per day and lets you take a bigger serving: a 100 g pouch is 60 servings at $32.99, about $0.55 each. A 120 capsule bottle is 40 servings at $29.99, about $0.75 each.

Capsules win on convenience. No scoop, no taste, nothing to mix, which matters most with the bitter ones like Reishi. Browse powders or capsules.

Which mushroom is best for focus and memory?

Lion's Mane. It is the one people reach for before deep work, and it carries the most human trial data on cognition of any mushroom we sell. A 2019 double-blind trial in adults over 50 used 3.2 g a day of powdered Lion's Mane fruiting body for twelve weeks and reported higher cognitive assessment scores than placebo.

Ours is an 8:1 hot water extract at 20%+ beta-D glucans, made from fruiting bodies. It is not a stimulant, so there is no jitter and no crash. See Lion's Mane or the whole brain health range.

Which one for energy and endurance?

Cordyceps, taken in the morning or about 30 minutes before training. It is the mushroom associated with physical output rather than alertness, so it does not work like caffeine and does not replace it.

Ours is Cordyceps militaris, a 10:1 hot water extract at 30%+ beta-D glucans. A 2010 double-blind trial in adults aged 50 to 75 reported a 10.5% rise in metabolic threshold and 8.5% in ventilatory threshold after twelve weeks, both measures of how hard you can work before effort becomes unsustainable. See Cordyceps or mushrooms for energy.

Which one for sleep and winding down?

Reishi, 30 to 60 minutes before bed or in the late afternoon. It is not a sedative and it is not a sleeping pill, so nothing knocks you out. It is the traditional evening mushroom, and it is the one our customers take when the goal is a calmer end to the day.

Ours is Ganoderma lucidum, a 10:1 hot water extract at 30%+ beta-D glucans. Reishi is the strongest tasting mushroom we sell, so most people put the powder in cocoa or a sweetened tea rather than water, or take the capsules instead. See Reishi and mushrooms for sleep.

Which one for immune support, and which for gut health?

Turkey Tail covers both, which is why it is the most common first choice for either. It is 50%+ beta-D glucans, the highest in our range, and it carries the PSP and PSK polysaccharides that most of the Turkey Tail literature is built on.

If immune support is the whole goal, Agarikon and Chaga are the other two worth looking at. For gut work specifically, stay with Turkey Tail. The full ranges are immune function and gut health.

Which one for skin?

Tremella. It is the mushroom traditionally used for skin hydration, and it is the mildest tasting one we sell, so it disappears into water or a smoothie without changing the flavour.

Ours is Tremella fuciformis, a 10:1 hot water extract at 10%+ beta-D glucans. Take it internally as you would any of the others. We have customers who use it in topical preparations of their own, and we do not make any claim about how it performs that way. See Tremella and mushrooms for skin.

Should I buy a single mushroom or a blend, and how do the three blends differ?

Buy a single mushroom if you have one goal and want to know what that mushroom does for you. Buy a blend if you would rather cover several bases with one scoop.

  • Emperor 4 is the four classics: Reishi, Cordyceps, Lion's Mane and Chaga. 30%+ beta-D glucans, fruiting bodies only, and for Chaga the wild-harvested conk.
  • Super Six adds Tremella and Turkey Tail to those four. 30%+ beta-D glucans, same fruiting body sourcing.
  • Power Blend 15 is the widest coverage at 15 mushrooms and 20%+ beta-D glucans. It is the one blend that is not all fruiting body: 13 species are fruiting bodies and Lion's Mane and Turkey Tail are included as mycelium.

All three are on the blends page.

What is actually in the bag

Sourcing, extraction and the numbers on the label.

What is in a bag of Longevity Botanicals extract?

One ingredient. A single mushroom species, hot water extracted from the fruiting body, and nothing else.

No grain, no starch carrier, no maltodextrin, no flow agents, no anti-caking agent, no added sugar or flavouring. The only exception in the range is Power Blend 15, which combines 15 species and says so on the label.

Every product prints its beta-D glucan percentage, its extract ratio and its species name in Latin, so you can check what you are buying against any other brand.

Are your extracts made from fruiting bodies or mycelium?

Fruiting bodies. Every single-mushroom product we sell is 100% fruiting body, with one deliberate exception noted below.

The fruiting body is the mushroom itself, the part where the active compounds concentrate. Mycelium is the root-like network it grows from, and when it is grown on grain it cannot be separated from that grain, so a mycelium-on-grain product is part mushroom and part rice or oats with no way to tell you the split.

The exception is Power Blend 15, where Lion's Mane and Turkey Tail are included as mycelium alongside 13 fruiting bodies. Chaga is a third case: it grows as a sclerotium, a hard conk on birch, so it has no fruiting body at all. Ours is wild-harvested conk.

What does 10:1 extract mean, and why is Lion's Mane 8:1?

10:1 means ten kilograms of dried mushroom went into every kilogram of finished powder. The water soluble compounds are pulled out and concentrated, and the indigestible chitin cell wall is left behind, which is what makes an extract different from a mushroom that has simply been dried and ground.

Every product in our range is 10:1 except Lion's Mane, which is 8:1. That is a property of the raw material rather than a shortcut: Lion's Mane yields more per kilogram, so the ratio lands lower while the beta-D glucan content stays where it should.

A ratio on its own is not a quality claim. The glucan percentage is the number that tells you what is in the powder, which is why we print both.

What are beta-D glucans, and why do you print the percentage?

Beta-D glucans are the polysaccharides in the mushroom cell wall that most of the functional mushroom research is built on. They are the closest thing this category has to an active compound, and they are measurable.

Most brands print polysaccharides instead, which is a much larger number because it counts starch. If a product is grown on rice, its starch counts toward that figure, so a high polysaccharide percentage can mean more grain rather than more mushroom.

We print the beta-D glucan percentage on every product. If a label does not state one, it is usually because the number would not help the sale.

What is the beta-D glucan percentage of each product?

Verified by lab analysis and printed on every label:

  • Turkey Tail: 50%+
  • Reishi: 30%+
  • Cordyceps: 30%+
  • Maitake: 30%+
  • Agarikon: 30%+
  • Lion's Mane: 20%+
  • Chaga: 10%+
  • Tremella: 10%+
  • Emperor 4 blend: 30%+
  • Super Six blend: 30%+
  • Power Blend 15: 20%+

These are floors, not averages. Each batch varies a little, and the figure on the label is the level a batch will not fall below.

How do you extract the mushrooms?

Hot water, the traditional method, at a controlled 50 to 60 degrees Celsius, followed by vacuum drying.

Hot water is what opens the chitin cell wall so the beta-D glucans become available. Without it you are eating ground mushroom your body largely cannot break down. The low temperature and vacuum drying are there to concentrate the extract without cooking off what you are extracting for.

There is no alcohol or dual extraction anywhere in our range. Every product arrives ready to use, so nothing needs to be simmered or decocted before you take it.

What are your mushrooms grown on?

Wood for most of them, which is the substrate these species grow on in the wild:

  • Lion's Mane, Turkey Tail and Tremella: wood
  • Reishi: herbs, using the Juncao method
  • Cordyceps: grain, rice and corn

Chaga and Agarikon are not farmed at all. Chaga grows on wood in the wild and ours is wild-harvested conk. Agarikon is wildcrafted for the same reason.

Substrate only ends up in a finished product when that product is made from mycelium, because mycelium grows into whatever it is fed. Ours are made from the fruiting body, which is harvested off the substrate, so none of it carries through. For the substrate of a species not listed here, email customerservice@longevitybotanicals.com and we will tell you.

Are your products certified organic, and why is Agarikon not?

Everything in the range is certified organic except Agarikon and Power Blend 15.

Agarikon is wild-harvested rather than farmed. Organic certification requires a controlled growing environment, and there is no way to certify a mushroom nobody grew, so we call it wildcrafted and leave the organic seal off. It is the honest label, not a lesser one.

Power Blend 15 is conventional rather than certified organic, which is part of what keeps a 15 mushroom blend at a sensible price.

Is the Power Blend 15 all fruiting body?

No, and the label says so. Thirteen of the fifteen species are fruiting body extracts. Lion's Mane and Turkey Tail are included as mycelium.

That mycelium is produced by liquid fermentation, grown in a sterile liquid nutrient medium rather than on rice or grain, so it is pure mycelium with no substrate carried through. Solid state fermentation on grain is the process that leaves filler behind, and we do not use it.

The blend is 20%+ beta-D glucans and 1.66 g a scoop, with all 15 species in equal parts at 106.6 mg each. If you want the widest coverage with everything as fruiting body, the Super Six is the one to take instead.

How to take them

Dose, timing, mixing and stacking.

How much should I take a day?

One level scoop of powder, 1.66 g, or three capsules, 900 mg. Once a day, every day.

The scoop is in every pouch. If you have lost it, a level 1.66 g is roughly a third of a teaspoon, though it varies by species because the powders differ in density.

Some people take two scoops. That is a larger serving rather than a different product, and it is worth raising with your healthcare professional first if you are taking anything else.

How many servings are in a pouch, a bottle or a bulk bag?

At one serving a day:

  • 100 g powder pouch: 60 servings, about two months
  • 120 capsule bottle: 40 servings, about six weeks
  • 240 capsule bottle: 80 servings, about eleven weeks
  • 90 capsule bottle: 30 servings, about a month
  • 1 kg bulk bag: roughly 600 servings, supplied as 10 bags of 100 g

A capsule serving is three capsules, which is why a 120 count bottle is 40 servings and not 120.

When is the best time of day to take them?

Whenever you will actually remember, with two mushrooms worth timing:

  • Reishi in the evening, 30 to 60 minutes before bed or late afternoon
  • Cordyceps in the morning, or about 30 minutes before training

Lion's Mane suits mornings and early afternoons because that is when people want to concentrate, but it is not a stimulant and evenings are fine. Chaga, Turkey Tail, Tremella, Maitake and Agarikon work at any hour.

Consistency matters more than the clock. These compounds build with daily use, so the best schedule is the one you keep.

What do I mix the powder with?

Anything hot or cold. It is a hot water extract, so it is water soluble and stirs in clean with no blender, no clumping and no grit at the bottom of the cup.

Coffee, tea, cocoa, a smoothie, juice, oatmeal or soup all work. Lion's Mane, Tremella, Chaga and Turkey Tail are mild enough to disappear into a drink. Reishi is bitter and woody, so it does much better in cocoa or a sweetened tea than in plain water. Maitake is savoury and suits broths and cooking more than sweet drinks.

If taste is the sticking point, take the capsules instead.

Can I take more than one mushroom at a time?

Yes. Every extract we sell is a single ingredient, so stacking two or three is simply a matter of adding the scoops. There is nothing in one that works against another.

Common pairings are Lion's Mane with Cordyceps in the morning for focus and physical energy, and Reishi in the evening alongside whatever you took earlier. Chaga in the morning with Reishi at night is the other one people settle into.

If you find yourself buying four separate pouches, a blend is cheaper and simpler.

Can I take it with coffee?

Yes, and it is the most common way people take it. The powder stirs straight into hot coffee without changing the texture, and Lion's Mane, Chaga and Cordyceps all suit the flavour.

None of our extracts contain caffeine, so mixing one into coffee does not add any. Nothing here counteracts caffeine either, so if coffee keeps you awake it will still keep you awake.

Reishi is the one to keep out of your morning cup, not because of an interaction but because it is bitter and it is the evening mushroom.

Can I cook or bake with the powder?

Yes. Stir it into soup, broth, oatmeal, a sauce or a smoothie, or sprinkle it over a finished dish. Maitake in particular is savoury and rich enough to work as a cooking ingredient rather than a drink.

The extraction has already been done at 50 to 60 degrees, so the compounds you are paying for are in the powder before it ever reaches your pan. Normal cooking heat is not a problem, though there is no benefit to boiling it hard for a long time either.

Nothing needs to be simmered or decocted. It is ready to consume as it comes.

Do I need to cycle them or take breaks?

No. These are food-grade mushroom extracts, intended for daily use, and that is how they are traditionally taken and how the trials are run. Most of the research that shows anything runs for eight to sixteen weeks of continuous daily use.

There is no tolerance effect to reset and no loading phase to complete. Stopping and restarting mostly means starting the clock again.

If you are pregnant, breastfeeding, taking prescription medication or managing a health condition, check with your healthcare professional before starting any new supplement.

What if I miss a day?

Nothing happens. Take the next serving as normal and carry on. There is no need to double up to catch up.

Missing the occasional day will not undo anything either. What matters over a two or three month trial is that most days have a serving in them, not that every single one does.

If you are missing days often, moving to capsules usually fixes it, because there is no scoop and nothing to mix.

What to expect

Honest timelines, and what these are not.

How long before I notice anything?

Give it four to six weeks of daily use before you judge it, and two to three months before you decide whether to keep buying it.

What people report varies by mushroom. Clearer focus on Lion's Mane and calmer evenings on Reishi are often mentioned in the first week or two. Endurance on Cordyceps tends to be reported over two to four weeks. Skin hydration on Tremella is usually four to eight weeks. Gut, immune and antioxidant support are cumulative and are not really things you feel on a given day.

These are what customers tell us, not guarantees.

Will it feel like caffeine, and will it keep me awake?

No on both. Functional mushrooms are not stimulants, and none of our extracts contain caffeine. There is no rush, no jitter and no crash, which also means there is no obvious moment where you feel it switch on.

Lion's Mane and Cordyceps do not keep people awake, so an evening serving is fine if that is when you remember. Reishi is the one people take specifically to wind down.

If you are expecting the experience of a pre-workout or an energy drink, this is not that, and any product promising it probably contains a stimulant.

What if I do not notice anything?

Tell us, and take the 30 day guarantee. If you are not happy with what you bought, email customerservice@longevitybotanicals.com within 30 days of receiving it and we will sort out a return.

Before you give up on the category, two things are worth checking. One is time: most people who report nothing have been taking it for two or three weeks, which is short. The other is the match, since Lion's Mane and Cordyceps are aimed at completely different things and taking the wrong one for your goal is the most common reason nothing lands.

If you are not sure which one that is, email us and describe what you are after.

Safety and who should not take them

Read this group before your first order if you are pregnant, on medication, or buying for someone else.

Is it safe to take every day?

Yes. These are food-grade mushroom extracts made from species people have eaten and brewed for centuries, and daily use is both how they are traditionally taken and how they are studied.

There is no maximum duration and nothing that needs cycling. The clinical trials behind these mushrooms typically run eight to sixteen weeks of continuous daily use.

If you are pregnant, breastfeeding, taking prescription medication or managing a health condition, check with your healthcare professional before starting any new supplement.

Can I take them while pregnant or breastfeeding?

Ask your doctor or midwife first, and follow what they tell you.

There is not enough research on functional mushroom extracts in pregnancy or breastfeeding for us to tell you it is fine, and we are not going to pretend otherwise. That is a gap in the evidence rather than a known problem, but it is your clinician's call and not ours.

This applies to every product we sell, single mushrooms and blends alike.

Can I take them alongside prescription medication?

Check with your doctor or pharmacist before you start, particularly if you take anticoagulants, immunosuppressants, blood pressure medication or diabetes medication.

Those four categories are where the theoretical interactions in the mushroom literature sit. On Reishi specifically, a double-blind trial gave healthy volunteers 1.5 g a day for four weeks and measured blood clotting at four and eight weeks, and every value stayed inside the normal range. That is reassuring, and it is not a substitute for someone who knows your prescription list looking at it.

Bring the product page with you. Every one states the species, the extract ratio and the serving size, which is what a pharmacist will ask for.

I am allergic to mushrooms. Can I take these?

No. These are mushroom extracts, so if you have a known mushroom allergy you should not take them.

An allergy to one culinary species does not automatically mean an allergy to every fungus, but that is a question for an allergist rather than for us. Do not use a first order to find out.

If you are unsure, the species names in Latin are on every product page, which is what an allergist will want to see.

Can children take them?

Our products are formulated and labelled for adults, and the serving sizes are adult servings. Ask your child's doctor before giving them any supplement.

The clinical research on functional mushrooms is almost entirely in adults, so there is no children's dosing we could point you to that would be based on anything.

This is not a warning about a known risk. It is that nobody has done the work to say otherwise, and a paediatrician is the right person to ask.

Are your products safe for dogs, cats or other pets?

We test our mushrooms for human consumption and we have no data on safety in pets, so we cannot recommend them for animals.

Plenty of people ask, and the honest answer is that a product tested against human standards has not been tested against veterinary ones. Your vet is the right person to ask, and there are products formulated specifically for animals.

Nothing here is knowingly toxic to pets. We simply have not done the testing that would let us say more than that.

I have had kidney stones. Is Chaga a problem?

Raise it with your doctor before you start. Chaga is naturally high in oxalates, and oxalates are the compound most kidney stones are made from, so it is the one product in our range with a specific reason to ask first.

This applies to Chaga on its own and to any blend containing it, which includes Emperor 4, Super Six and Power Blend 15.

No other mushroom in the range carries the same flag. If Chaga is off the table for you, Turkey Tail and Agarikon cover similar ground.

Are they vegan, gluten free, keto friendly, and do they contain caffeine?

Vegan yes, gluten free yes, no caffeine in any product.

Our powders are mushroom extract and nothing else, so there is no dairy, no gluten and no animal product involved, and the capsules are vegan too.

On keto, mushrooms are low in carbohydrate, so by the usual definition they fit. We do not publish a carbohydrate or calorie figure because we do not test for them: our supplement facts panel states the ingredients and the beta-D glucan percentage.

Are these psychoactive? Will they show up on a drug test?

No and no. None of these are psilocybin mushrooms, and there is nothing psychoactive anywhere in the range.

Lion's Mane, Reishi, Cordyceps, Chaga, Turkey Tail, Tremella, Maitake and Agarikon are all culinary or medicinal species with a long history of ordinary food and tea use. They are legal to buy and ship in the United States and Canada, and they will not affect a standard drug screen.

What you get is a mushroom extract powder. Nothing more interesting than that.

Testing, labels and claims

How to check what we say against something.

How often are your products tested?

Every batch we produce is tested. Nothing ships on the strength of a previous run.

Testing covers the beta-D glucan level, which is the number printed on the label, along with heavy metals and toxins. The glucan figure on the label is a floor rather than an average, so a batch that comes in under it does not go out.

We are happy to share the current Certificate of Analysis for any product on request.

Can I see a Certificate of Analysis?

Yes. Email customerservice@longevitybotanicals.com and tell us which product you want it for, and we will send the current Certificate of Analysis over.

If you already have the product, include the batch code from the pouch or bottle and we will match the document to your lot.

We would rather you asked. A brand that prints a glucan percentage should be able to show you where the number came from.

Are they tested for heavy metals?

Yes. Every batch is tested for heavy metals and toxins before it is released.

It matters more with mushrooms than with most ingredients, because fungi are efficient accumulators. They take up what is in their growing environment, which is exactly why the substrate and the testing both matter and why we publish what ours are grown on.

The heavy metal results are part of the Certificate of Analysis, which we will send on request.

Why does the label say greater than 50% rather than an exact number?

Because it is a guarantee rather than an average. Each batch varies slightly in potency, so a single fixed number on a label would be wrong for most of the batches printed under it.

What the label promises is a floor. Turkey Tail is guaranteed above 50% beta-D glucans and will never leave below it, and the same logic applies to every product in the range.

If you want the measured figure for the batch you have, ask us for the Certificate of Analysis.

Have these statements been evaluated by the FDA?

No. These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

That notice is on every page of this site and it is a legal requirement for dietary supplements sold in the United States. It applies to every supplement brand, including the ones whose marketing implies otherwise.

Where we cite research, we are citing published studies on the mushroom species, not making a claim about what our product will do for you.

Storage, packaging and product quirks

The questions people send us after the box arrives.

How should I store it? Does it need refrigerating?

No refrigeration. Keep it somewhere cool and dry, out of direct sunlight, with the pouch resealed or the bottle closed.

A kitchen cupboard is fine. A windowsill above a hob is not, and neither is the fridge, where condensation each time you open the pouch is more of a problem than room temperature ever was.

The powder is hygroscopic, so it will draw in moisture from a humid room if you leave the pouch open. Press the air out and reseal it.

What is the shelf life?

The best before date is printed on every pouch and bottle. Read it there rather than working from a rule of thumb, because it is set per batch from the production date.

Stored properly, a dry extract powder is stable for a long time. The thing that shortens it is moisture, so resealing the pouch matters more than where in the cupboard it sits.

If the date on your pack is unclear or has already passed when it arrives, email customerservice@longevitybotanicals.com and we will replace it.

My pouch did not include a scoop.

Every pouch should ship with one. If yours is missing it was missed during filling, so email customerservice@longevitybotanicals.com with your order number and we will send one out.

In the meantime, a level 1.66 g serving is roughly a third of a teaspoon. That is approximate, because the powders differ in density from species to species.

Capsule bottles do not come with a scoop and do not need one. The serving is three capsules.

Why does one pouch empty faster than another when I take one scoop of each?

Bulk density. Every pouch holds the same 100 g net weight, but the powders differ in how much space that weight takes up, so a denser powder sits lower in the bag from the day it is filled.

Agarikon is noticeably denser than Tremella, which is the pair people usually notice. You are getting the same weight and the same number of servings from both.

The scoop is the fixed thing, not the fill line. Sixty servings out of every 100 g pouch, whichever mushroom it is.

Why are my capsules not completely full?

Because the fill is measured by weight, not by volume. Each capsule holds 300 mg of extract, and 300 mg of a lower density powder like Turkey Tail fills about three quarters of a standard capsule shell.

Topping the shell up would mean either adding filler or changing the dose, and we are not going to do either to make a bottle look better.

Three capsules is 900 mg of extract regardless of how full each one looks.

Why is your Turkey Tail powder grey when other brands sell a brown one?

The colour tracks the polysaccharide profile. Ours is above 50% beta-D glucans, and that concentration is what gives the powder its grey cast.

A browner Turkey Tail powder generally means a lower glucan concentration, more of the raw fruiting body colour, and often more of everything that is not the active fraction.

The colour also varies a little between batches, for the same reason the glucan percentage is stated as a floor rather than a fixed number.

Shipping and delivery

United States and Canada. Rates, timings and tracking.

How long does it take to get my order?

Orders are processed within 2 to 3 business days, then 2 to 6 business days in transit, so most orders land inside a week and a half.

You get an order confirmation by email or text within 2 to 3 hours of placing the order, and a second notification with a tracking number when it ships. Weekends and public holidays do not count as business days.

Full detail is in the shipping policy.

How much is shipping?

Free over $50. Below that it is a flat rate:

  • United States: $3.99 on orders under $49.99, free at $50 and over
  • Canada: $9.50 on orders under $49.99, free at $50 and over

Delivery is 2 to 6 business days either way. The exact charge is calculated and shown at checkout before you pay.

Do you ship internationally?

Not at the moment. We ship within the United States and within Canada only.

There is no forwarding or freight option we can offer from here either, so an address outside those two countries cannot be fulfilled.

If you are buying for a business outside the US or Canada, email b2b@recontour.io and we will tell you what is possible rather than leaving you to guess.

Which carriers do you use, and when does tracking appear?

In the United States: USPS, FedEx, UPS, Amazon Logistics, UPS Mail Innovations and FedEx SmartPost. In Canada: UPS, FedEx, Purolator and Canada Post.

Which one carries your parcel depends on the address and the size of the order, so we cannot let you pick.

Your tracking number arrives in the shipping confirmation, and it can take up to 72 hours to start showing movement on the carrier's site. A number that shows nothing on day one is normal.

My order has not arrived. What now?

If it has been 14 days since your shipping confirmation and the parcel has not turned up, email longevity@recontour.io with your name and order number and we will chase it.

Before that point, check the tracking link in your shipping confirmation, and check with anyone else at the address. Carriers do occasionally mark a parcel delivered a day before it lands, and they leave parcels with neighbours more often than the tracking admits.

If tracking has not updated in several days, do not wait out the full 14. Email us and we will look into it.

Can I change my shipping address after ordering?

Email customerservice@longevitybotanicals.com straight away with your order number and the correct address. If the order has not been picked yet we can usually change it.

Once it has shipped the address is fixed. The parcel has to be delivered and returned to us before we can send it anywhere else.

Orders process within 2 to 3 business days, so the window is short. Same day is your best chance.

Returns, refunds and the guarantee

30 days from delivery, on every product.

What is your return policy?

30 days. You have 30 days from receiving your order to request a return.

To be eligible the item needs to be in the same condition you received it and in its original packaging, and you need the receipt or proof of purchase.

Request the return before sending anything back. Items that arrive with us without a return having been requested first cannot be accepted. The full terms are in the refund policy.

How do I start a return?

Email customerservice@longevitybotanicals.com with your order number and what you would like to return.

If the return is accepted we send you a return shipping label along with instructions on how and where to send the package. Wait for that label before you post anything.

A package sent back without a return request cannot be accepted, which is the one mistake that costs people their refund.

My order arrived damaged, or it is the wrong item.

Email customerservice@longevitybotanicals.com as soon as you open it and we will make it right.

Send your order number, the shipping address, a phone number and photos of the problem. With those in hand we can act on it immediately instead of going back and forth.

Please inspect the order when it arrives rather than weeks later. The sooner we hear, the easier the carrier claim is.

How do I exchange something for a different product?

Return the item you have, and once the return is accepted place a separate order for the one you want. It is the fastest route and it is the one we recommend.

Holding an exchange open means waiting for the return to reach us before the replacement goes out, and the product you want may sell out in the meantime. Two separate transactions move faster.

Start the return the same way as any other, by emailing customerservice@longevitybotanicals.com.

When do I get my refund?

We inspect the return when it reaches us, tell you whether the refund was approved, and refund it automatically to your original payment method.

Allow 3 to 5 business days from the parcel arriving back with us for the refund to be issued. After that it is with your bank or card issuer, and they usually take a few more days to post it to your statement.

If it has been more than ten business days since we confirmed the refund and nothing has landed, email customerservice@longevitybotanicals.com.

Orders, payment and subscriptions

Discounts, changes, and the subscribe and save option.

Do you offer a subscription, and how much does it save?

Yes. Subscribe and save is available on most products, at four frequencies:

  • Every month: 20% off
  • Every 2 months: 20% off
  • Every 3 months: 15% off
  • Every 6 months: 10% off

The monthly and every-2-months plans run for a minimum of two deliveries. Pick the frequency on the product page before you add to cart.

A 100 g pouch is 60 servings, so monthly delivery outpaces one scoop a day. If you take one product once a day, every 2 months matches it better and saves the same 20%.

How do I change, skip or cancel a subscription?

Manage it from your account, using the link in any subscription confirmation email, or email customerservice@longevitybotanicals.com and we will do it for you.

You can change the frequency, skip a delivery, swap the product or cancel outright. The monthly and every-2-months plans commit to two deliveries before cancellation, so plan the first change around that.

Make changes before the next billing date. Once an order has been charged and picked it follows the normal shipping and returns process.

Where is my first order discount code?

Sign up to the newsletter and the code arrives by email the same day, usually within minutes. It is 10% off your first order.

If it has not appeared, check your spam and promotions folders first, since a welcome email from a brand you have just met is a common false positive.

Still nothing, email customerservice@longevitybotanicals.com with the address you signed up with and we will send it directly.

How do I use a discount code?

Enter it in the discount box at checkout, before you pay. The total updates as soon as it applies.

A subscription discount is applied automatically rather than entered as a code, so there is nothing to type on a subscription order.

If a code will not apply, check the expiry date and whether it is restricted to particular products. If it looks like it should work, email customerservice@longevitybotanicals.com before placing the order rather than after.

Can I cancel or change an order after placing it?

Email customerservice@longevitybotanicals.com with your order number as soon as you can. If it has not been picked yet we can usually change or cancel it.

Orders process within 2 to 3 business days, so the useful window is roughly the first day. After it ships, the change has to go through the returns process instead.

Include what you want changed rather than just asking us to hold it, so we can act on the first email.

What payment methods do you accept?

Visa, Mastercard, American Express, Discover and Diners Club, plus Shop Pay, PayPal, Apple Pay, Google Pay and Amazon Pay.

Checkout runs on Shopify, so we never see or store your card details.

Prices are shown in US dollars for United States addresses and Canadian dollars for Canadian ones. Use the currency selector in the header to switch.

Bulk, wholesale and B2B

For formulators, cafés, practitioners and resellers.

Do you sell in bulk?

Yes. Every mushroom in the range is available as a 1 kg bulk extract powder, supplied as 10 bags of 100 g.

One kilogram is roughly 600 servings at 1.66 g each. Splitting it across ten sealed bags means you open one at a time instead of exposing the whole kilo to the air on day one.

Single mushroom kilos are $290. See the bulk range for the blends and the 50/50 pairs.

Is the bulk powder the same as the retail powder?

Identical. Same extraction, same species, same fruiting body sourcing, same beta-D glucan floor and the same batch testing. The only difference is how much of it arrives and how it is packed.

There is no bulk grade and no second tier. A café pouring it into lattes and a customer stirring it into coffee at home are working from the same batch.

The 50/50 bulk pairs are the exception in format only. They combine two species in one bag for formulators who would otherwise buy two.

Do you offer wholesale pricing or custom formulations?

Yes on both. Email b2b@recontour.io with what you are looking for, the volume you have in mind and how often you would reorder, and we will come back with pricing.

We can quote custom formulations and blends as well as the standard range. Tell us the species, the ratio and the target glucan level and we will tell you whether it is something we can produce.

We do not publish tiers or minimums because they depend on the product and the volume, so a real answer needs a real conversation.

Can you supply a café, a clinic or my own brand?

That is who the bulk range is built for. Cafés and juice bars, practitioners dispensing to clients, supplement brands formulating their own products, and resellers all buy the kilo bags.

What you get with each order is the species and Latin name, the extract ratio, the beta-D glucan floor and the Certificate of Analysis on request, which is what you need to put a defensible label on your own product.

Start at b2b@recontour.io or browse the bulk range first.

Last reviewed 4 September 2026. These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.